What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Above quota

    Asked by shalomcypress on September 09, 2015 at 02:15 PM


    We are a non-profit planning an event for this Sunday and we went over our quota of payment submissions because the form was using a Paypal widget. We are able to find a workaround (payment through a different website), but we still need the form desperately since we blasted emails to our members and they have the link to RSVP and pay for the event. 


    Is it possible to reactivate our forms now that we took out the payment widget?

    I would really appreciate your prompt response.

    Btw, thanks for offering a free version of jotform. Very important for small non-profits!



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    JotForm Support

    Answered by BJoanna on September 09, 2015 at 05:00 PM

    I have reset your payment submission counter to zero and reactivated your account. Your users will now be able to submit your form.

    Please note that we can reset payment submissions or SSL submissions only once. So next time when you go over limit you will have to wait for first day of next month when submission counter is reset or you can upgrade your account. 

    Hope this will help. Let us know if you need further assistance.