What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When my account limits of payment/SSL submissions are used up for the month, will all my forms be disabled or just ones that use payment and/or SSL?

    Asked by ryanderson on September 09, 2015 at 02:16 PM
    My Forms Submissions ssl submissions my account
  • Profile Image
    JotForm Support

    Answered by Kiran on September 09, 2015 at 04:57 PM

    I see that your account has already reached the limits for the month by receiving 12 payments and 11 SSL submissions where they are allowed only 10 per month. Hence the account is now scheduled to downgrade by tomorrow. If the account is downgraded, all the forms shall be disabled and will not able to receive any submissions. If you want to continue to receive the submissions, it is required to upgrade your account for a paid subscription or you may wait till the first day of the following month so that submission counter shall be reset. 

    Hope this information helps!

  • Profile Image

    Answered by perimeter2 on September 09, 2015 at 05:00 PM
  • Profile Image

    Answered by perimeter2 on September 09, 2015 at 05:01 PM

    Why are all forms disabled? I also use a regular (non-https) contact form and it doesn't even get close to the limit of 100 submissions. It should not be disabled.

  • Profile Image
    JotForm Support

    Answered by Kiran on September 09, 2015 at 11:42 PM

    Please be noted that the forms shall be disabled when either of the limit is exceeded. Since you have received more SSL submissions for the month, the account is now scheduled to downgrade. I see that you are having some test submissions on one of your forms with payments. I'm resetting the SSL and Payment submissions count to 5 and activating your account which will allow you to receive normal submissions. If the SSL/payment submissions are exceeded for the month, please be noted that it is required to upgrade your account.

    Please let us know if we can be of any further help. Thanks!