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    The submission contract that I get back is different than what I sent my client

    Asked by jpramler on September 09, 2015 at 03:08 PM

    Hello - I just signed up for jot forms the other day in order to start sending out my photography contracts thru email. I chose a template and edited it to include the information I wanted. However, once my client fills it out and sends it back to me, the form I get by email is not my contract information. I would like to be able to print the signed contract for my files, but what I get back is not my contract. Any help?

    different contract Than sent
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    JotForm Support

    (Private)

    Answered by david on September 09, 2015 at 06:30 PM

    Hi,

    While viewing your submissions, there is an option to include headers and text in your submissions:

    Here is a bit more in depth guide on having your printed/PDF form look like the full contract:

    https://www.jotform.com/help/305-How-to-show-headers-or-text-for-contracts-terms-agreements-in-the-PDF-format-of-a-submission

    This will allow you to include the full text and images from your form in the submission data while printing or creating a PDF of your submissions.

    If you have any further questions, let us know and we will be happy to help.

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    Answered by jpramler on September 10, 2015 at 12:02 AM

    The issue isn't so much that it looks different, the wording is completely different. There are sections in the email I get back that is not in the contract when I preview it. I did a test and sent it to myself and filled it out and it does the same thing. It comes back with contract wording other than what I sent. 

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    JotForm Support

    Answered by Charlie on September 10, 2015 at 06:15 AM

    Hi,

    If you have cloned or used a template, I believe the notification template that setup by the creator remains or stayed.

    To access or change the template of the email, you can follow the steps below.

    1. Click "Emails"->Choose the existing notification

    2. Here you can see the template of the email, you can completely change it.

     

    However, I would recommend deleting it and setup your own notification to avoid problems. Here's a guide on how to setup your notification: http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    I hope this helps. Let us know if I misunderstood your concern.