What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Paypal Pro Integration: Customers unable to pay using Amex (American Express) cardAsked by lydiasmith on September 09, 2015 at 04:21 PM
I have customers who are tryin to pay registration fees for a conference but they are running into problems using American Express cards. I do want them to be able to use an Amex card. Currently I have 4 payment forms and I would like this to be sorted out because my early registration deadlines are coming up.
JotForm Support Manager
You can easily remove the American Express option, simply click in the payment integration, then go to the toolbar and uncheck it.
Please read my message again.
I DO want my customers to be able to use an Amex card.
In other words removing American express is NOT an option and does not solve my problem.
Can you please tell me how to the FIX the problem of JOFORMs not accepting American Express payments!
Apologies for the inconvenience.
May we know what are the locations of those customers paying by American Express (Amex)?
The Paypal Pro (Websites Payment Pro) integration is available in US, UK and Canada.
However, there are restrictions by Paypal to which credit card will be accepted, please check this link Paypal Payments Pro: Regional Differences under the "Regional Differences" section. If the customer is located in Canada or UK, unfortunately, Paypal won't accept credit card payments from Amex.
Also, would it be possible to know the error messages your customers are getting? That would help us investigate further.
We'll wait for your response.
My customer who alerted me to the problem is located in the US.
below are the forms - please check to see what the problem with Amex is - other card payments seem to process fine.
May we know what the error they are getting? I tried testing it in my end. Here's what I am getting:
If that is the same error, please note that you might need to change the currency or your Payment integration, you can check the supported currency here: https://developer.paypal.com/docs/classic/api/currency_codes/#creditcard
You can see in the list that Pound Sterling is supported only by Visa and Mastercard for cards paid in the US. For American Express (Amex), you might need to use USD as the currency, as mentioned in the link.
Let us know if that works.
To better assist you, please refer to this link instead: http://www.jotform.com/answers/723851.
We will address your concern directly there.
Thank you for understanding.