What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form submissions received without payments from PayPal

    Asked by richmondyoungwriters on September 09, 2015 at 05:31 PM

    Hi Jotform!


    On our form, "RYW Fall 2015!" the Paypal option is only working some of the time. We have gotten forms with registration information but without payment, even though the registrant selected a paypal option. Please help! Thank you!

  • Profile Image
    JotForm Support


    Answered by Kiran on September 10, 2015 at 12:27 AM

    I notice that the PayPal is not a required field on your JotForm that is allowing users to submit the form without selecting any option from PayPal field. Please make the PayPal field as a required field so that the form cannot be submitted without selecting the payment field.

    Hope this information helps!