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Form submissions received without payments from PayPalAsked by richmondyoungwriters on September 09, 2015 at 05:31 PM
On our form, "RYW Fall 2015!" the Paypal option is only working some of the time. We have gotten forms with registration information but without payment, even though the registrant selected a paypal option. Please help! Thank you!
(Private)Answered by Kiran on September 10, 2015 at 12:27 AM
I notice that the PayPal is not a required field on your JotForm that is allowing users to submit the form without selecting any option from PayPal field. Please make the PayPal field as a required field so that the form cannot be submitted without selecting the payment field.
Hope this information helps!