What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm on iOS browsers renders the record voice and take photo fields as 'choose file' button

    Asked by peter.shields on September 09, 2015 at 06:42 PM

    JotForm on iOS browsers renders the record voice and take photo fields as 'choose file' button instead of record button and take photo button as with desktop view. Does the same in any ipad browser.

     

    cheers

     

    peter

    Page URL:
    http://support.apanui.co.nz/home/job-requests/computer-repair-support-<br/>form

    JotForm choose file ios
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    JotForm Support

    Answered by Chriistian on September 10, 2015 at 02:44 AM

    Hi,

     

    I'm currently checking up your website for the issue you've mention. Please give me more time. I will reply here as soon as I found something.

     

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    JotForm Support

    Answered by Chriistian on September 10, 2015 at 03:43 AM

    Hi,

     

    Upon further checking, I was able to replicate the issue you were referring to. See screenshots below.

    and

    I will escalate this to our Development team for them to check. You will be notified here with updates regarding this issue.

     

    Regards.

  • Profile Image

    Answered by dpandya on January 08, 2016 at 11:32 AM

    Has there been any progress on this? Additionally when I click photo, everytime I try to click submit button, the page navigation moves and does not allow me to click. This is happening on iOS. I have not yet tried on another mobile OS

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    Answered by Ben on January 08, 2016 at 02:43 PM

    There is no update at this time, but I would like to mention that Upload file button is shown as a fallback - so if your system does not have all the things that are needed for the form to be able to record the audio or grab a photo, upload button is shown so that you can grab the same using some app on your system and then upload the saved file to your form.

    This way you can rest assured that if the system / device or browser do not allow access to camera and mic, that people submitting the form can always upload their own.

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    JotForm Support

    Answered by TitusN on July 21, 2016 at 01:56 AM

    The upload field is the default fallback for mobile browsers, most of which do not support the flash api, or the new getusermedia API. Hopefully that will change soon. 

    We've made some updates that will greatly improve your experience with these widgets - please give them another try, and let us know how that goes.

    Cheers!