Form is not submitting properly

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    Asked on September 09, 2015 at 11:50 PM

    Dear JotForm Team,


    I have a form with name "BuyRequirementForm" . I want to add some external objects in this form.

    So I download this form and insert some external HTML and JavaScript.

    After inserting the HTML and JavaScript i open the downloaded form in the browser. The downloaded (modified) from is located on the Desktop of my system.


    When I fill the modified form it shows me the blank thank you screen.

    I can view the submitted content in your "View Submissions" section but currently you are not calling my web-hook url.


    Can you please provide a solution for this.


    Apart from this I found a below mentioned url.


    In this url you are asking about some " Free Text (HTML)" functionality under "Power Tools" section to insert some external HTML but I am not able to find " Free Text (HTML)"  and even "Power Tools" in my log in.


    My concern is that i want to put some external HTML in the form and get the submitted content through the WebHook url.


    Looking for some positive and quick response.


    with regards

    Rohit Arora

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    Answered on September 10, 2015 at 06:02 AM


    If I understand you correctly, you would like to pass the information from the HTML to your Webhook? Or you just want to display a static Text?

    This link you mentioned is quite old, but you can still get the "Free Text (HTML)" under the "Form Tools" section which is named "Text", here's a screencast:


    May we know how you are testing or running your custom page? When testing your page with the customize full source code of the form, I would recommend that you run it on a server, either on the web or on your localhost. That will give you better results instead of opening the HTML file on a desktop browser, this is because there are still resources being loaded in our server and when the form is submitted and WebHook needs to run on an environment to where it can trigger the PHP scripts. You can also use the Iframe Embed widget to call or load a separate page.


    If you can share us the link and the code, that would help us to better assess the problem.