What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why does selecting CANCEL (on account settings) take me to PayPal?

    Asked by berlibj on January 03, 2012 at 09:06 PM

    Greetings and Happy New Year,

    I've reviewed the process of downgrading back to the free version noted in the forum.  However, when I go to my account settings select "CANCEL"; I'm redirected to the PAYPAL Login screen.  After I login to PayPal Iget the message "The unsubscribe button you clicked through is invalid. You can find the status of all subscriptions in your transaction history."

    Why am I redirected to PayPal?  And how do I get around this so I can complete the downgrade?  Thanks much for your assistance.


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    JotForm Support

    Answered by liyam on January 04, 2012 at 12:22 AM

    Hello.  You're getting redirected to Paypal because you have paid your JotForm subscription via PayPal.  To cancel your subscription, you will need to login and then find your latest subscription payment and then cancel it. 

    After your subscription gets cancelled you will not get charged again, but your subscription will stay Premium until the time of the subscription that you have paid for expires.

    If you have other questions or concerns, please do let us know.