What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by paolobotta on September 10, 2015 at 09:16 AM


    I use you site since 2013, but today i have found a BIG ISSUE.

    In my site ALL the iframe from secure.jotform are not working.

    There are no images, no word, nothing of nothing...

    There is only a grey background.

    I have secure.form and i have premium account with SSL submission.

    What is the matter??

    I hope you can help me ASAP.


    Thanks a lot!



    Page URL:

  • Profile Image
    JotForm Developer

    Answered by erhan on September 10, 2015 at 09:39 AM


    First of all, we are sorry for the inconvenience. Some of our servers had been down for couple of minutes, and our operation team have fixed the issue recently.

    Please let us know, if the problem still persists. 


  • Profile Image

    Answered by paolobotta on September 10, 2015 at 11:46 AM

    The problem seemed to be solved, but now nothing works again!
    I hope you can solve again.
    Paolo Botta
    Crearreda srl
    Crearreda srl socio unico
    Via Calabria, 6
    20098 San Giuliano Milanese (MI) Italy

    T +39 02 98 80 899
    Cell 339 1080873
    F +39 02 98 28 90 98

    Website: www.crearreda.com
    E-shop: www.dekoidea.com
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    JotForm Support Manager

    Answered by Jeanette on September 10, 2015 at 02:11 PM

    Hello Paolo, I just loaded this form with no problem at http://secure.jotform.com/form/51952393376969   with no problem


    Please let us know should the problem continue.