No email notificaiton of forms submitted on website

  • consciouslivingltd
    Asked on September 10, 2015 at 11:48 AM

    For the past few weeks, all forms submitted on my website are not being directed or notified via email.

  • David JotForm Support
    Replied on September 10, 2015 at 2:12 PM

    Hi,

    I checked your notifications settings and it looks like you have notifications setup to be sent from your address:

    No email notificaiton of forms submitted on website  Image 1 Screenshot 20

    Make sure your SMTP settings are correct:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Or you can change the sender email to "noreply@jotform.com" in order to have the notifications sent from our services.  This will ensure the most consistent delivery. 

    If these solutions do not work for you, let us know and we will be happy to see what else we can do.