What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    No email notificaiton of forms submitted on website

    Asked by consciouslivingltd on September 10, 2015 at 11:48 AM

    For the past few weeks, all forms submitted on my website are not being directed or notified via email.

    Page URL:
    http://www.consciouslivingltd.com/form-to-order-testandhttp://www.cons<br/>ciouslivingltd.com/retest-hair-form

    email email notificaiton all all forms OR
  • Profile Image
    JotForm Support

    Answered by david on September 10, 2015 at 02:12 PM

    Hi,

    I checked your notifications settings and it looks like you have notifications setup to be sent from your address:

    Make sure your SMTP settings are correct:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Or you can change the sender email to "noreply@jotform.com" in order to have the notifications sent from our services.  This will ensure the most consistent delivery. 

    If these solutions do not work for you, let us know and we will be happy to see what else we can do.