What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms not loading in the form builder

    Asked by Selles on September 10, 2015 at 11:55 AM

    WAIT A MINUTE - I have 12 forms and 3 users and a paid subscription for a thousand submissions a month and I received the following too.  I have folks sending me emails that they cannot submit. 

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    JotForm Support

    Answered by david on September 10, 2015 at 12:02 PM

    Hi,

    The above error is usually do to server lag or timeouts.  I checked your account and several of your form to make sure that they were still loading properly and it looks like they are at least from my end.  There was maintenance on one of our hosting providers US servers today that may have cause it but it should be completed.

    If you are still having trouble loading your account or forms, let us know and we will be happy to have another look.