What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm having trouble resetting our password.

    Asked by Chelsea Genser  on September 10, 2015 at 11:57 AM

    I sent the reset instructions to "forms@thesurgeagency.com" but don't know how to retrieve them

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    JotForm Support

    Answered by david on September 10, 2015 at 02:16 PM


    There were several emails that failed to be delivered to the address "forms@thesurgeagency.com".  This resulted in your address being placed on our bounce list.  I removed your address from the bounce list and tried sending the reset email again.  It looks like it went through this time.  Check your inbox for "forms@thesurgeagency.com" to see it it arrived.  If it still did not, let us know and we will see what else we can do.