- Chelsea GenserAsked on September 10, 2015 at 11:57 AM
I sent the reset instructions to "firstname.lastname@example.org" but don't know how to retrieve them
- JotForm SupportdavidAnswered on September 10, 2015 at 02:16 PM
There were several emails that failed to be delivered to the address "email@example.com". This resulted in your address being placed on our bounce list. I removed your address from the bounce list and tried sending the reset email again. It looks like it went through this time. Check your inbox for "firstname.lastname@example.org" to see it it arrived. If it still did not, let us know and we will see what else we can do.