Not getting email notifications of the submissions made on our forms

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    gcashcraft
    Asked on September 10, 2015 at 12:35 PM

    Our clients are filling out the forms and submitting them, however they are not getting back to us. We have had several customer try multiple times and we are just not getting them.

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    Ben
    Answered on September 10, 2015 at 02:59 PM

    Can you please tell us if the issue is happening with the form not being possible to be submitted or with the emails not being received of the submissions made?

    If it is the second, you will be able to see the submissions in your Submissions Panel while we help you resolve the issue with the emails, while if it is happening that your form can not be submitted, do let us know what is the form and we would be happy to look into it for you and help you resolve the same.

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    gcashcraft
    Answered on September 10, 2015 at 03:46 PM
    Hi Ben,
    The questionnaire (bankruptcy eligibility form) is being received by our
    clients, but when they submit it back to us, we are not receiving it.
    ...
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    gcashcraft
    Answered on September 10, 2015 at 03:46 PM
    Ben,
    This is the latest form that we did not receive.
    http://www.jotform.com/submissions/32247023291143
    Kristen
    ...
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    Ben
    Answered on September 10, 2015 at 05:22 PM

    Thank you for the link to the form Kristen. Looking at it, I do see that it seems properly setup, but I presume that you have made this change yourself, since I do not see any email autoresponder - yet above you have mentioned that your clients were getting the emails after submitting the form.

    To set up the email for your clients to receive when they submit the form, please follow these steps: Creating a Form Autoresponder

    also, please do let us know if you are still having issues for your email notifier.

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    gcashcraft
    Answered on September 11, 2015 at 12:46 PM
    Ben,
    We are able to send the form to them, and they are able to receive them.
    ...
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    jonathan
    Answered on September 11, 2015 at 06:20 PM

    Thank you for taking the time updating us on the status. 

    Please don't hesitate to contact us again anytime should you need further assistance.

     

    Best