What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not getting email notifications of the submissions made on our forms

    Asked by gcashcraft on September 10, 2015 at 12:35 PM

    Our clients are filling out the forms and submitting them, however they are not getting back to us. We have had several customer try multiple times and we are just not getting them.

    submissions form submission email submission email
  • Profile Image

    Answered by Ben on September 10, 2015 at 02:59 PM

    Can you please tell us if the issue is happening with the form not being possible to be submitted or with the emails not being received of the submissions made?

    If it is the second, you will be able to see the submissions in your Submissions Panel while we help you resolve the issue with the emails, while if it is happening that your form can not be submitted, do let us know what is the form and we would be happy to look into it for you and help you resolve the same.

  • Profile Image

    Answered by gcashcraft on September 10, 2015 at 03:46 PM
    Hi Ben,
    The questionnaire (bankruptcy eligibility form) is being received by our
    clients, but when they submit it back to us, we are not receiving it.
    ...
  • Profile Image

    Answered by gcashcraft on September 10, 2015 at 03:46 PM
    Ben,
    This is the latest form that we did not receive.
    http://www.jotform.com/submissions/32247023291143
    Kristen
    ...
  • Profile Image

    Answered by Ben on September 10, 2015 at 05:22 PM

    Thank you for the link to the form Kristen. Looking at it, I do see that it seems properly setup, but I presume that you have made this change yourself, since I do not see any email autoresponder - yet above you have mentioned that your clients were getting the emails after submitting the form.

    To set up the email for your clients to receive when they submit the form, please follow these steps: Creating a Form Autoresponder

    also, please do let us know if you are still having issues for your email notifier.

  • Profile Image

    Answered by gcashcraft on September 11, 2015 at 12:46 PM
    Ben,
    We are able to send the form to them, and they are able to receive them.
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on September 11, 2015 at 06:20 PM

    Thank you for taking the time updating us on the status. 

    Please don't hesitate to contact us again anytime should you need further assistance.

     

    Best