Not getting email notifications of the submissions made on our forms

Our clients are filling out the forms and submitting them, however they are not getting back to us. We have had several customer try multiple times and we are just not getting them.

Can you please tell us if the issue is happening with the form not being possible to be submitted or with the emails not being received of the submissions made?

If it is the second, you will be able to see the submissions in your Submissions Panel while we help you resolve the issue with the emails, while if it is happening that your form can not be submitted, do let us know what is the form and we would be happy to look into it for you and help you resolve the same.

Hi Ben,
The questionnaire (bankruptcy eligibility form) is being received by our
clients, but when they submit it back to us, we are not receiving it.
...

Ben,
This is the latest form that we did not receive.
http://www.jotform.com/submissions/32247023291143
Kristen
...

Thank you for the link to the form Kristen. Looking at it, I do see that it seems properly setup, but I presume that you have made this change yourself, since I do not see any email autoresponder - yet above you have mentioned that your clients were getting the emails after submitting the form.

To set up the email for your clients to receive when they submit the form, please follow these steps: Creating a Form Autoresponder

also, please do let us know if you are still having issues for your email notifier.

Ben,
We are able to send the form to them, and they are able to receive them.
...

Thank you for taking the time updating us on the status. 

Please don't hesitate to contact us again anytime should you need further assistance.

 

Best