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  • Profile Image

    Problem with form

    Asked by DesignerGyrl on September 10, 2015 at 12:38 PM

    Hello,

     

    I am having a problem with my forms on my website. I have been testing my forms to see if I would get a notification at the email that I chose for both forms. Although, for some reason, I don't see them in my email inbox. I am not sure why. The email in both forms is info@expresscredit.today 

    I am not sure what is going on but maybe it doesn't recognize the email format. Please do help, thanks! 

    Page URL:
    http://expresscredit.today/apply-here/

    problem My Forms email format format
  • Profile Image

    Answered by Sammy on September 10, 2015 at 03:07 PM

    I have checked our logs for the email info@expresscredit.today it seems its been added onto our bounce list for the following reason

    I have removed it from the bounce list.

    It appears the domain format is not being properly recognized and result in failed messages. kindly try the suggestions below.

    1. Set up the email using a mandrill account, please refer to this guide for details

    https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    2. Use one of our default sender emails noreply@jotform.com or noreply@formresponse.com