What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Problem with formAsked by DesignerGyrl on September 10, 2015 at 12:38 PM
I am having a problem with my forms on my website. I have been testing my forms to see if I would get a notification at the email that I chose for both forms. Although, for some reason, I don't see them in my email inbox. I am not sure why. The email in both forms is email@example.com
I am not sure what is going on but maybe it doesn't recognize the email format. Please do help, thanks!
I have checked our logs for the email firstname.lastname@example.org it seems its been added onto our bounce list for the following reason
I have removed it from the bounce list.
It appears the domain format is not being properly recognized and result in failed messages. kindly try the suggestions below.
1. Set up the email using a mandrill account, please refer to this guide for details