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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Secure site symbol doesn't appear on form(s)

    Asked by JuliaRogers on September 10, 2015 at 01:13 PM

    Hello, I thought my forms were secure.  The URL is httpS://....  I just found a "secure site symbol" in the image selector and added it to my forms, but when I look a them online, I don't see this image/symbol. How do I get this to show up?

    Please, and thank you.

    Julie

    Page URL:
    https://secure.jotform.us/form/41661137696158

    site symbol secure site My Forms selector
  • Profile Image

    Answered by Ben on September 10, 2015 at 04:06 PM

    I took a look at your form and I can see the secure lock icon in the URL.

    Based on that I do presume that you are thinking about something else?

    If that is so, could you please give us a bit more details Julie?

    I also see the Positive SSL logo on your form on the right, which might be what you are implying on, but that is shown for me properly:

    Again, to be sure, please do let us know if you meant something else and how we can be of assistance and we would be happy to assist.

  • Profile Image

    Answered by JuliaRogers on September 10, 2015 at 05:54 PM

    Oh My Dog! You're right.  I was looking for something ON the actual form...my eyeballs didn't even go up to the browser window.  Thank you :)

  • Profile Image
    JotForm Support

    Answered by Chriistian on September 11, 2015 at 12:06 AM

    Hi,

     

    On behalf of my colleague, Ben, you are welcome. Feel free to open a new thread if you need further assistance.

     

    Regards.