What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm not sure where our password reset email is going to.

    Asked by Chelsea Genser  on September 10, 2015 at 01:20 PM

    Tim Brown asked for some account information for Advanced Productions yesterday, and we got a reply that our username is "techknowvision" and the email for password retrieval is "forms@thesurgeagency.com," but I have no idea how to get to that email. I also put in a request that it be sent to techknowvision, but am not sure which email address it would have been sent to. Thank you. 

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    JotForm Support

    Answered by david on September 10, 2015 at 04:06 PM


    I believe I followed up in your other thread here:


    If you still did not receive the password reset email, let us know and we will see what else we can do.