- slcfireAsked on September 10, 2015 at 01:34 PM
Several of our users are complaining their forms are not sending them email notifications. I've tried entering different notification emails to the form indicated below, (both inside and outside our firewall), and nothing is coming through. Thanks!
- BenAnswered on September 10, 2015 at 04:53 PM
@criterions, I have moved your post to a new thread here: http://www.jotform.com/answers/659420 where we will be assisting you shortly.
@slcfire I took a look at your form and I see that you are using the Custom sender over verified email setup. Please do note that this is not the best way to send an email, especially if it is sent to the same email or domain.
Now to resolve this issue, you should either use SMTP setup or send the email from firstname.lastname@example.org instead.
You can see guides for both here:
Do let us know how it goes.
- slcfireAnswered on September 10, 2015 at 05:52 PM
Thanks. I see your notice at the top of the support forum area. Changing the from address to email@example.com did the job. I'll change my critical forms to this address until the issue is resolved.