URGENT- form data is missing??

  • SocialMediaVA
    Asked on September 10, 2015 at 1:55 PM

    I logged in today and all this now missing data from last few days i now missing and i am unable to suppotrt our clients as all the info they sent is GONE.. PLEASE HELP

     

    When I click on one of the responded emails with link to images, i am getting an error see screen shot

    Jotform Thread 659179 Screenshot
  • Jeanette JotForm Support
    Replied on September 10, 2015 at 6:04 PM

    I am able to download the file of your first submission, please try to do a fresh login, then go to submissions page and download it again.