What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    URGENT- form data is missing??

    Asked by SocialMediaVA on September 10, 2015 at 01:55 PM

    I logged in today and all this now missing data from last few days i now missing and i am unable to suppotrt our clients as all the info they sent is GONE.. PLEASE HELP


    When I click on one of the responded emails with link to images, i am getting an error see screen shot

    Page URL:

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    JotForm Support Manager

    Answered by Jeanette on September 10, 2015 at 06:04 PM

    I am able to download the file of your first submission, please try to do a fresh login, then go to submissions page and download it again.