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    Encrypted multipage form: Autoresponder showing only last page as being encrypted

    Asked by leppekbenefits on September 10, 2015 at 01:59 PM

    Hello, is it possible to use the continue function for ENCRYPTED forms?

    I have an encrypted form. It uses page breaks to create a session ID, and I am using the {email} as the session ID. When testing the survey as a user, I am able to use the front and back buttons and the fields are still populated with the right data. However, as soon as I click submit, the data is lost. I use the link with the session ID to return to the form, and the data is lost - all the fields are blank. This is true for the link on the thank you page and in the auto responder email I created. Is this just because my form is encrypted? Or is there a way around this?

    Second, in the auto responder email sent to the survey respondent's email, I have it showing the respondent all of his/her responses. In that email, I am able to view responses for the first 2 pages of my survey, but the data for the last page is garbled (encrypted).

    Thank you very much for your help!



    This is a re-post of a comment on How to Save Forms and Continue Later

    survey Auto Responder Email session create save and continue Continue Later
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    JotForm Support

    Answered by Boris on September 10, 2015 at 06:09 PM

    Yes, you can use Save and Continue later method even on Encrypted forms. Yes, the data should be cleared when you click on the Submit button, because the saved session is valid only until the responses are submitted.

    In other words, this method is devised so that users can continue filling out their partially completed form. Once they click on Submit, they are submitting their responses to you as complete, so there is no longer the need to keep their temporary session - and data should be cleared.

    If you would like to allow your users to edit their submission instead, we do have an option to include the Edit Link in your email notification or thank you page of the main form, but it doesn't work for encrypted forms. The option to actually edit existing submissions doesn't work on encrypted submissions because they are stored in an encrypted way - they can't be updated as regular text.

    >> Second, in the auto responder email sent to the survey respondent's email, I have it showing the respondent all of his/her responses. In that email, I am able to view responses for the first 2 pages of my survey, but the data for the last page is garbled (encrypted).

    When it comes this issue, you should actually not receive any data from an encrypted form in a notification or autoresponder. I believe that this is a bug, so I will be raising it to our developers for closer inspection.

    The reason that the answers from the last page of your form appear garbled is that they are correctly encrypted, while the first two pages should have been encrypted as well. This is the bug that I am forwarding to our developers.

    You can see a list of features that are not available for encrypted form near the bottom of the following guide: What are Encrypted Forms and how to use them as expert

    Here is the relevant quote, with an emphasis on emails:

    Some of the features that are not available for Encrypted Forms* are:
    1. PDF Downloads,
    2. Reports (this includes downloading Excel and CSV files from within Submission Panel),
    3. Emails that contain form data in them.

    * All server side gathered and processed data can only be retrieved in encrypted form because your private key is never sent to our servers.

    I hope this helps.

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    Answered by leppekbenefits on September 10, 2015 at 06:29 PM

    Wow. That was an incredibly thorough and rapid response. Thank you very much!

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    JotForm Support

    Answered by Boris on September 10, 2015 at 07:49 PM

    You are kindly welcome. :)

    This thread has been raised to our developers for that issue with autoresponders showing only the last page of the form as encrypted, so that we can update you through this thread when it is fixed - when all pages and answers are encrypted in the autoresponders.

    Please don't hesitate to contact us again if you have any other questions or problems with your forms, and we will do our best to help.

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    Answered by leppekbenefits on September 11, 2015 at 03:02 PM

    I have a clarifying question. I understand that my respondents cannot go back to edit the encrypted form once it is submitted. I have been able to get the back button and the save and continue button to work (saving the respondent's information). I also want to allow the respondent to be able to PARTIALLY complete the form and then save the form, close the browser, and return to the partially completed form later. I also want to keep my form encrypted.  For example, the respondent fills out the first 2 pages, then needs to close out of her browser and return to the form later to complete it. My survey asks for an email on the first page, so I would like it to send her an email with a link to return to the form once the respondent clicks "save and continue" for the first time on the first page. Is this possible with an encrypted form? It seems as though there is only an option to send an email to the respondent once the "submit" button is clicked.

    I was thinking of using 3 forms with re-directs, rather than page breaks, to accomplish this, so that it would send the email after submitting the first page. But then I realized that if I do it this way, I would not be able to edit the first page once it is submitted (since the forms are encrypted). 

    Thank you for your help!

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    JotForm Support

    Answered by Boris on September 11, 2015 at 04:38 PM

    You do not need to use 3 forms, our Save and Continue session feature works even on encrypted forms. A session saves data every time your users navigate Back/Next through pages of your form.

    Here is an example of an encrypted form, with a session to which I have already entered data:

    http://form.jotformpro.com/form/51966391304963?session=leppekbenefits

    Just as with a regular Save and Continue, you need to use 2 forms:

    1st form where users enter their email address, and from which they will receive an autoresponder with their session link to a second form. This form must not be encrypted.

    2nd form (main form) where you will ask all the other questions. This form can be encrypted, and partially completed. As long as your users are opening it with their session link, they can continue filling out their partially filled form, even if it is encrypted.

    The responses of 2nd form will be encrypted at the moment your users click on Submit.

    I hope this helps.

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    Answered by leppekbenefits on September 11, 2015 at 06:03 PM

    I am still having trouble with this, thank you for your continued support, and sorry for all the continued questions!

    I have created a sample form, http://form.jotformpro.com/form/52536404599968

    My first form is http://form.jotformpro.com/form/52536404599968, not encrypted. 

    My main form is http://form.jotformpro.com/form/52536737156966, encrypted with multiple pages. 

    When I click submit on the first form, it redirects to my Main Form. First Form collects email. First form submit sends an auto responder email to {email} and includes a link to edit. The link to edit should be the link to my main form with the ?session={email} -  referring to the email I collected in First Form?   http://form.jotformpro.com/form/52536737156966?session={email}

    As you can see if you try out the link above it is not working. It sends me an email but it does not not have the info that I have entered filled out. What am I doing wrong? I think I am not creating the right session link... How can I use a link for the Main Form with the session ID of the email which I collected in the First Form? 

    I hope you can figure out where I'm going wrong. Thanks! If I can figure this out, you'll be my personal hero. 

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    JotForm Support

    Answered by Boris on September 11, 2015 at 07:34 PM

    Aha, I can see what you are talking about, and why it isn't working correctly for you yet. :)

    The Autoresponder of the 1st form is working great. Yes, you understand correctly on how it should work.

    The problem is in the Thank You URL of the first form - it is redirecting to the blank second form, without a session parameter to it. To fix it, please edit your first form, go to Setup & Embed > Thank You, click on Change Page Link, and add your session parameter to the link.

    http://form.jotformpro.com/form/52536737156966?session={email}

    Please refer to the images below for visual guidance:

    So you should be appending the session parameter to the link for that second form in both the Autoresponder, and in the Thank You page of the first form. I hope this helps.

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    Answered by leppekbenefits on September 14, 2015 at 12:15 PM

    AHA! Thanks for all your timely support and very thorough responses. Definitely a reason to use JotForm!

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    JotForm Support

    Answered by Charlie on September 14, 2015 at 03:36 PM

    Glad to hear that my colleague's suggestion worked.

    Regarding the issue, I see that someone in our back end is already assigned on the problem and is currently working on it, we will update you on this thread as soon as the problem has been resolved.

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    JotForm Support

    Answered by NeilVicente on July 08, 2016 at 01:22 PM

    Hi,

    Sorry for the late update, but may we ask if you're still experiencing this problem? My tests prove that this is no longer an issue. If it still is on your end, please let us know so we can continue troubleshooting and possibly applying a fix on our backend.

    Regards,