What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    my surveys are not submitting

    Asked by walttaylor on September 10, 2015 at 02:03 PM

    my surveys are not submitting, I get the "Please wait..." and that's as far as it goes.  This has only happened recently.

    Page URL:
    http://form.jotform.us/jsform/51988643681167

    please wait and
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    JotForm Support Manager

    Answered by Jeanette on September 10, 2015 at 05:28 PM

    Our developers are aware of this email problem and they should fix this soon.

    In the meantime please use any of these workarounds:

    1. Change the sender email to noreply@jotform.com / noreply@formresponse.com

    2. Use Mandrill to keep using the custom sender email address

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

     

    Also, please refer to this guide for general information about how to properly setup an email notifier

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues