Emails Not sending

acase

Asked on September 10, 2015 at 2:22 PM

Not all emails are sending when form is filled out.

EX. Office Copy & Work Order Incomplete- looks like they are sending less than 50% of the time

Page URL: http://form.jotformpro.com/form/51265243828962
Jeanette JotForm Support

Replied on September 10, 2015 at 5:19 PM

We are very sorry about this inconvenience.

Our developers are aware of this email problem and they should fix this soon.

In the meantime please use any of these workarounds:

1. Change the sender email to noreply@jotform.com / noreply@formresponse.com

2. Use Mandrill to keep using the custom sender email address

https://www.jotform.com/help/240-Set-Email-Field-as-the-Notification-Sender-Email-Address-with-Mandrill

Also, please refer to this guide for general information about how to properly setup an email notifier

http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
Jeanette JotForm Support

Replied on September 10, 2015 at 5:20 PM

Actually the correct guide for option 2 is:

http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address