What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    NOT RECEIVING SUBMISSIONS TO MY EMAIL

    Asked by imyz1 on September 10, 2015 at 02:29 PM

    Hi

    I am not receiving the submissions that customers send from my websites.

    i get a submission sent to my jotform iphone app but not any to my email.I  went onto jotform site and tested the email and i got the test to my email. But not from my websites. This has started earlier today.

     

    I have been filling out the forms on my websites but they are not coming to my emails please help..

     

    Regards

    Submissions email receiving Emails JotForm app
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    Answered by webdesignsperu on September 10, 2015 at 02:34 PM

    Same issue here... must be on their end... this sucks! we have 8 live chat agents and 10 landing pages....

     

    You can still generate a report and view submission that way - for now.

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    Answered by floridalenders on September 10, 2015 at 02:39 PM

    Same issue - started yesterday

    1. cloning app - did not work

    2. adding new notifiers and auto-responder - did not work

    3. checked white list for both domain and ip - did not work

    4. different  browsers - no luck 

    Have 25 reps using same link, its a very bad situation - sent support strong message - so far crickets 

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    Answered by clearview22 on September 10, 2015 at 02:41 PM

    Having same issue as well. 

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    Answered by deemforms on September 10, 2015 at 03:16 PM

    Why are they not responding?? I am having same issues.

     

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    Answered by morriseng on September 10, 2015 at 03:20 PM

    I am not receiving some emails. very sporadic.

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    Answered by debralcamp on September 10, 2015 at 03:21 PM

    WE are having the same issue.  Very frustrating, nothing is sending.

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    Answered by kingkest on September 10, 2015 at 03:32 PM

    Same issue here not receiving some emails after a submission. I see the submission in jotform, but im afraid my customer did not receive their autoresponder

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    Answered by corinth924 on September 10, 2015 at 03:43 PM

    Welp, I'm with you guys. Somehow comforting to know it's not just something on my end...

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    Answered by h5johan on September 10, 2015 at 04:47 PM

    Is jotform closing?

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    Answered by corinth924 on September 10, 2015 at 04:52 PM

    |  Is jotform closing?

    No.

    http://www.jotform.com/answers/585470-I-understand-the-you-are-closing-down-your-current-jot-form-program-I-am-not-able-to-download-my-forms-based-on-the-the-pop-up-menue-that-shows-up-

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    Answered by StudioBe on September 10, 2015 at 04:56 PM

    It sure seems like support has completely abandoned their ship. What the heck is going on!!

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    JotForm Support

    Answered by david on September 10, 2015 at 05:26 PM

    Our developers are working in the current issue with email notifications and custom sender email addresses. To quickly resolve this please change the Email address in Sender field to noreply@jotform.com OR noreply@formresponse.com Or apply this other method:

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Thank you for yor patience, we expect to have this resolved soon

     

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    Answered by corinth924 on September 10, 2015 at 06:46 PM
    Thank you so much for addressing this!
    ...
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    Answered by floridalenders on September 10, 2015 at 09:46 PM
    Yes - this works now - but it did not before - we need to use our custom
    domain - please keep me posted - this is critical to our business
    Regards
    *Carlos Matos*
    Chairman / Founder
    1st Florida Lending Corp
    Direct Mortgage Lenders
    MLD # 1069 / NMLS # 323206
    www.1floridalending.com
    *Orlando Business Office:*
    2151 Consulate Drive - Suite #8
    Orlando FL 32837
    Office: (800) 655-1345
    Fax: (877) 401-9955
    When Banks Say No! We Say Yes !
    ...
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    Answered by Matt  on September 10, 2015 at 09:55 PM

    Update?

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    Answered by DRDhair on September 10, 2015 at 10:57 PM

    same issue here not receiving some emails after a submission. I see the submission in jotform, but im afraid my customer did not receive

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    Answered by TrentBand on September 10, 2015 at 11:19 PM

    The two fixes provided have not corrected the problem.  Any estimated time to have a fix?

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    JotForm Support Manager

    Answered by Jeanette on September 11, 2015 at 12:26 AM

    Hello All:

    First of all please accept our apologies for all these inconveniences.

    Our developers are aware of this problem with email notifications and are working to fully fix it.

    In the meantime to quickly resolve this follow these steps:

    1. If you're using custom sender email addresses in your email notifiers, please check this thread

    2. Otherwise, you might have "Attach PDF" enabled in your email notifier, so please un-check the option.



    Thank you for your patience.

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    JotForm Support Manager

    Answered by Jeanette on September 11, 2015 at 12:44 AM

    We have been informed by our developers that this problem is now fixed.

    Please open a separate thread is the issue continues in your end.

    Kind regards.

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    Answered by Jeremiah  on September 11, 2015 at 09:06 AM

    Thank you so much for addressing this and fixing it, guys! Appreciate it.

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    JotForm Support

    Answered by david on September 11, 2015 at 11:50 AM

    Thank you all very much again for your patience.  This should now be fully resolved.  If anyone has any problems with their notifications, please create a new thread and let us know as soon as possible and so we can look into it.