What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Missing Email Notifiers and Auto Responders

    Asked by deafinc on September 10, 2015 at 02:33 PM

    We are not receiving any email notifications of form submissions made that the following two forms:

    https://secure.jotformpro.com/deafinc/InterpRequest

    https://secure.jotformpro.com/deafinc/RecurringRequests

    Also, the client is not receiving any auto responders as well. Upon investigation, we see that the data has been submitted when we go to the "View Submissions" section but still no email notifications to the submitter and us. 

    Tony Nitko, Marketing Director, DEAF Inc.

    Page URL:
    https://secure.jotformpro.com/deafinc/InterpRequest

    and email missing email notifiers
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    JotForm Support Manager

    Answered by Jeanette on September 10, 2015 at 06:22 PM

    Our developers are aware of this email problem and are working on it.

    In the meantime please use any of these workarounds:

    1. Change the sender email to noreply@jotform.com OR noreply@formresponse.com in your email notification.

    Otherwise:

    2. Use Mandrill to keep using the custom sender email address:

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

     

    Also, please refer to this guide for general information about how to properly setup an email notifier, to prevent future problems:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

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    Answered by slcfire on September 10, 2015 at 11:54 PM

    Sadly, noreply@jotform.com isn't currently working for my forms.  I'm still receiving complaints from my users, and tests with this sender email are failing.  Looking forward to a speedy resolution on this one.  Thanks!

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    Answered by ananovais on September 10, 2015 at 11:58 PM

    I am having the same problem with my form!!!

    http://form.jotformz.com/form/52255803943659

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    JotForm Support Manager

    Answered by Jeanette on September 11, 2015 at 12:09 AM

    Please make sure that you don't have custom sender emails and change it to the default (noreply@jotform.com) or check if you have this option selected, so please uncheck it , as this is the other reason why you are not receiving emails.

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    Answered by slcfire on September 11, 2015 at 12:43 AM

    I love JotForm!  You are my only vendor who provides true 24 x 7 communications.  So, I just conducted a test of this form:  https://secure.jotformpro.com/slcfire/appreq.  No email received.  Here's a screenshot of how I have this setup:

    I also tried changing the sender email to noreply@formresponse.com.  Also not working:

    I finally conducted a third test where I made the Reply-to Email "None".  No dice.  Strangely, I did receive an auto-reply.  

    I'm going to bed.  Talk to you in the AM.  

    Thanks Jeanette

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    JotForm Support

    Answered by KadeJM on September 11, 2015 at 10:47 AM

    I'm sorry to hear that it didn't work out for you and Thank you for trying. Thank you also for the update as well as the comment. 

    I believe our developers had applied a possible fix according really early on this morning from what I was reading for updates on our end. Though as far as I am concerned it seems the issue is unfortunately still ongoing since nd if that's the case still then we do sincerely apologize but will have it fixed asap if so.

    I've checked your Email History and our MailServer shows we are sending these as they are marked as SENT on my end. 

    Can you let us know if you are you still having this problem as of now?

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    Answered by Ben on September 11, 2015 at 11:00 AM

    Still not working.

    http://www.jotform.us/form/33155995231154

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    Answered by slcfire on September 11, 2015 at 11:46 AM
    So, I was able to successfully receive a notification when I changed the sender address to noreply@jotform.com, and entered a notification address outside our firewall. I’ve asked my network team to whitelist @jotform.com until my verified sender emails can be used.
    Thanks,
    ...
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    JotForm Support

    Answered by KadeJM on September 11, 2015 at 11:55 AM

    Thank you for your patience with this. Myself and One of our Devs were troubleshooting this furthermore to try to help resolve the issue and we appreciate the update about that.

    We've re-enabled the PDF Attachments so you might want to test that again on your end to see if it'll come through properly for you now with that added on.

    However, please do let us know if you continue to notice any sort of issues with it still.

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    Answered by bkaufm1 on September 11, 2015 at 05:23 PM

    There is still an issue; emails are not being sent.