What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My email notification is messed up.

    Asked by Collegemom on September 10, 2015 at 02:37 PM

    When I get an email notification of a submitted form, the email sends me a copy of the form but not correctly.  For example:  I first made a form and then edited it later.  When I get an email of a submitted form, it has the questions from the new edited version and also questions from the old version.  It combines them.  But if you go to the jotform website to view the submitted form, it is correct.  I would love to be able to use the form that is emailed to me but I can't. I have to login to the website to get the true version.  Can you help me?  

    email notification email JotForm
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    JotForm Support

    Answered by Boris on September 10, 2015 at 06:36 PM

    It looks like your Notification got a little out of date when compared to the fields on the form. The easiest way to fix it, is to remove your existing notification on that form, and create a new Email Notification in its place. The new notification will automatically include all the fields that currently exist on the form.

    You can remove the old Notification by going to Setup & Embed > Emails, and clicking on red X next to the existing notification. Then add the new one by clicking on Add New Email under it.

    Please let us know if you hit any snags along the way, and we will be happy to help.