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My email notification is messed up.Asked by Collegemom on September 10, 2015 at 02:37 PM
When I get an email notification of a submitted form, the email sends me a copy of the form but not correctly. For example: I first made a form and then edited it later. When I get an email of a submitted form, it has the questions from the new edited version and also questions from the old version. It combines them. But if you go to the jotform website to view the submitted form, it is correct. I would love to be able to use the form that is emailed to me but I can't. I have to login to the website to get the true version. Can you help me?
It looks like your Notification got a little out of date when compared to the fields on the form. The easiest way to fix it, is to remove your existing notification on that form, and create a new Email Notification in its place. The new notification will automatically include all the fields that currently exist on the form.
You can remove the old Notification by going to Setup & Embed > Emails, and clicking on red X next to the existing notification. Then add the new one by clicking on Add New Email under it.
Please let us know if you hit any snags along the way, and we will be happy to help.