emails stopped coming!

lucashornbeck

Asked on September 10, 2015 at 3:03 PM

we use Jotform primarily for the email notification service.

for some reason I have not received one email today (9/10/2015)

Is this something I have changed by accident?

Is the service down?

Is there anyway to get these forms emailed to the two recipients today?

Page URL: http://www.jotformpro.com/form/52430878906968
Jeanette JotForm Support

Replied on September 10, 2015 at 6:42 PM

Our developers are aware of this email problem and are working on it.

In the meantime please use any of these workarounds:

1. Change the sender email to noreply@jotform.com / noreply@formresponse.com in your email notification.

Otherwise:

2. Use Mandrill to keep using the custom sender email address
http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

Also, please refer to this guide for general information about how to properly setup an email notifier

http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues