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lucashornbeckAsked on September 10, 2015 at 3:03 PM
we use Jotform primarily for the email notification service.
for some reason I have not received one email today (9/10/2015)
Is this something I have changed by accident?
Is the service down?
Is there anyway to get these forms emailed to the two recipients today?
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Jeanette JotForm SupportReplied on September 10, 2015 at 6:42 PM
Our developers are aware of this email problem and are working on it.
In the meantime please use any of these workarounds:
1. Change the sender email to noreply@jotform.com / noreply@formresponse.com in your email notification.
Otherwise:
2. Use Mandrill to keep using the custom sender email address
http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-AddressAlso, please refer to this guide for general information about how to properly setup an email notifier
http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues