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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    emails stopped coming!

    Asked by lucashornbeck on September 10, 2015 at 03:03 PM

    we use Jotform primarily for the email notification service.

     

    for some reason I have not received one email today (9/10/2015) 

     

    Is this something I have changed by accident?  

     

    Is the service down? 

    Is there anyway to get these forms emailed to the two recipients today?

     

     

    Page URL:
    http://www.jotformpro.com/form/52430878906968

    Emails emails stopped JotForm email notification service down email
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    JotForm Support Manager

    Answered by Jeanette on September 10, 2015 at 06:42 PM

    Our developers are aware of this email problem and are working on it.

    In the meantime please use any of these workarounds:

    1. Change the sender email to noreply@jotform.com / noreply@formresponse.com in your email notification.

    Otherwise:

    2. Use Mandrill to keep using the custom sender email address

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

     Also, please refer to this guide for general information about how to properly setup an email notifier

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues