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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    emails stopped coming!

    Asked by lucashornbeck on September 10, 2015 at 03:03 PM

    we use Jotform primarily for the email notification service.


    for some reason I have not received one email today (9/10/2015) 


    Is this something I have changed by accident?  


    Is the service down? 

    Is there anyway to get these forms emailed to the two recipients today?



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    JotForm Support Manager

    Answered by Jeanette on September 10, 2015 at 06:42 PM

    Our developers are aware of this email problem and are working on it.

    In the meantime please use any of these workarounds:

    1. Change the sender email to noreply@jotform.com / noreply@formresponse.com in your email notification.


    2. Use Mandrill to keep using the custom sender email address


     Also, please refer to this guide for general information about how to properly setup an email notifier