Why isn't a confirmation email sent/received after submitting?

  • Profile Image
    Asked on September 10, 2015 at 03:31 PM

    I've created a confirmation email to be sent to a user/customer after he or she makes a purchase. The sender email address has been approved. However, every time I test the form submission, I don't receive a confirmation. Any ideas?

  • Profile Image
    Answered on September 10, 2015 at 07:08 PM

    Our developers are aware of this email problem and are working on it.

    In the meantime please use any of these workarounds:

    1. Change the sender email to noreply@jotform.com OR noreply@formresponse.com in your email notification.


    2. Use Mandrill to keep using the custom sender email address


     Also, please refer to this guide for general information about how to properly setup an email notifier


  • Profile Image
    Answered on September 10, 2015 at 07:10 PM

    Checking deeper, I see you already have setup the sender email address to one of our default ones.

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender
    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com