- switchboardllcnowAsked on September 10, 2015 at 03:31 PM
I've created a confirmation email to be sent to a user/customer after he or she makes a purchase. The sender email address has been approved. However, every time I test the form submission, I don't receive a confirmation. Any ideas?
- JotForm Support ManagerJeanetteAnswered on September 10, 2015 at 07:08 PM
Our developers are aware of this email problem and are working on it.
In the meantime please use any of these workarounds:
2. Use Mandrill to keep using the custom sender email addresshttp://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address
Also, please refer to this guide for general information about how to properly setup an email notifier
- JotForm Support ManagerJeanetteAnswered on September 10, 2015 at 07:10 PM
Checking deeper, I see you already have setup the sender email address to one of our default ones.In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "firstname.lastname@example.org" sender· jotform.com· email.amazonses.com· amazonses.com· jotform.co· secure.jotform.co· s3.amazonaws.com· static-interlogyllc.netdna-ssl.com