Why isn't a confirmation email sent/received after submitting?

  • Profile Image
    switchboardllcnow
    Asked on September 10, 2015 at 03:31 PM

    Hi!
    I've created a confirmation email to be sent to a user/customer after he or she makes a purchase. The sender email address has been approved. However, every time I test the form submission, I don't receive a confirmation. Any ideas?

  • Profile Image
    Jeanette
    Answered on September 10, 2015 at 07:08 PM

    Our developers are aware of this email problem and are working on it.

    In the meantime please use any of these workarounds:

    1. Change the sender email to noreply@jotform.com OR noreply@formresponse.com in your email notification.

    Otherwise:

    2. Use Mandrill to keep using the custom sender email address

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

     Also, please refer to this guide for general information about how to properly setup an email notifier

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

  • Profile Image
    Jeanette
    Answered on September 10, 2015 at 07:10 PM

    Checking deeper, I see you already have setup the sender email address to one of our default ones.

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender
     
    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com