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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why isn't a confirmation email sent/received after submitting?

    Asked by switchboardllcnow on September 10, 2015 at 03:31 PM

    Hi!
    I've created a confirmation email to be sent to a user/customer after he or she makes a purchase. The sender email address has been approved. However, every time I test the form submission, I don't receive a confirmation. Any ideas?

    Page URL:
    http://www.jotform.com//?formID=52245302899965

    email after sent a
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on September 10, 2015 at 07:08 PM

    Our developers are aware of this email problem and are working on it.

    In the meantime please use any of these workarounds:

    1. Change the sender email to noreply@jotform.com OR noreply@formresponse.com in your email notification.

    Otherwise:

    2. Use Mandrill to keep using the custom sender email address

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

     Also, please refer to this guide for general information about how to properly setup an email notifier

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on September 10, 2015 at 07:10 PM

    Checking deeper, I see you already have setup the sender email address to one of our default ones.

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender
     
    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com