What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not consistently receiving notification emails.

    Asked by wcranmore on September 10, 2015 at 03:35 PM

    I am receiving only some of the email notifications when my form is filled out. The emails shown as sent below from 9/10/15, 9/2/15, and 8/29/15 were not received.

    Page URL:
    http://www.jotform.com/?formID=50775477410155

    Emails receiving email notifications shown and
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    Answered by Impacct on September 10, 2015 at 04:50 PM

    this is happening to me too

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    Answered by StudioBe on September 10, 2015 at 04:58 PM

    You are in the same boat as all the rest of us! JotForm Support isnt responding and no one is getting their submissions. 

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    JotForm Support Manager

    Answered by Jeanette on September 10, 2015 at 10:48 PM

    We are very sorry hearing about the inconveniences. Our developers are very aware of the problem and are working in the issue.

    Meanwhile, to quickly resolve this, follow these steps:

    1. If you're using custom sender email, please check this thread

    2. Otherwise, you might have "Attach PDF" enabled in your email notifier, so to disabled it, please check this thread

    Thank you for your patience, we expect to have this resolved ASAP