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    Email notifications are not received from some forms

    Asked by criterions on September 10, 2015 at 04:51 PM
    I'm seeing this as well - it's working for SOME forms but not for others.
    email email notification notifier
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    Answered by Ben on September 10, 2015 at 04:58 PM

    I do believe that the issue is the same as of the form I have mentioned in the previous thread.

    Please do check the forms that are not sending you email and see if you are using custom sender on them, and if so do change it to noreply@jotform.com instead and I do believe that you will have them working.

    If you still wish to send the emails over some other email address, you should sent it over SMTP setup instead. You can see how here: How to Setup SMTP for a Form

    Please do let us know how it goes.

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    Answered by StudioBe on September 10, 2015 at 05:00 PM

    SO you are saying that this feature is no longer available??? Are you kidding me? I have tons of forms and multiple email senders with probably over 100 different submission emails. Is this going to get fixed??

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    Answered by Ben on September 10, 2015 at 06:48 PM

    I am not saying that this feature is going away, but there is an important fact here, and that is that if your email server detects this as a spam email, you will no longer be able to receive these emails simply because they are using verification to verify that you are the owner of the account - there is no further setup involved.

    Now, I would usually move your post to a new thread, but I do see that you are posting on various threads, and having your own as well: https://www.jotform.com/answers/659436.

    Now if we take a look at it, the emails are sent without any confirmation to any email server that you sent it - our servers are just saying that your email should be seen as sender.

    This has been used in the past and was good, but since then technology has involved and mostly due to spam, SMTP has been introduced as a much better way of sending the same.

    How to Setup SMTP for a Form

    What happens then is that we send the data to the SMTP server, which then really sends it in your name, from your own server - meaning that much more servers will trust it not being spam (unless you have a very bad rating, in which case the first option is not any better).

    So in short, yes, this is being looked into to see what can be done on our side - but the issue is on the side of your email provider rejecting the same.

    For the future and to make sure that things work the way you want, I would always suggest using the SMTP option, or doing the same over Mandrill.

    Hope that this gives you some insight, but if you have any questions, please do ask them on your own thread, and do note that each time you re-open some thread, it takes us more time to focus on answering 'why' instead of looking for 'how' - which is why I say to ask on your own thread, instead of posting on so many different threads instead.

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    Answered by StudioBe on September 10, 2015 at 07:14 PM

    Ben, so just so I have this straight, you are saying that because we set up our custom email senders via the online tool (verification code process) and not through SMTP (actual server settings) the emails are still coming from JotForm but are being masked to look like they are coming from our custom addresses? VS setting up the actual SMTP settings where as the email would then actually be sent through our email provider? Because we are using the masking option, our emails are being looked at as spam?

    If that is all accurate, how difficult would it be to just setup all the custom sender emails we have with actual SMTP settings? Would that automatically update the forms using them? Or would I still have to go into each email and update the sent from address at that point? If I do that, and I have to delete the custom sender email address (so that they can be setup the proper way) will my forms automatically default to the noreply@jotform.com?

    Thanks Ben!

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    JotForm Support

    Answered by Welvin on September 11, 2015 at 02:03 AM

    We are actually using SENDMAIL for emails that are added through verification method. Here's a good article that would explain how SendMail works:

    http://docs.oracle.com/cd/E19504-01/802-5827/6i9idjvmu/index.html

    Here's our you can add the SMTP from your hosting provider: http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form. We have this method too aside from Mandrill. However, after setting this up, you will need to go through your forms and change the sender email.

    I just tried deleting a custom sender email and unfortunately, it leaves my sender email empty so still, you need to go through each form and change the sender settings.

    Thanks

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    Answered by criterions on September 11, 2015 at 09:00 AM

    Ok - I setup to add a send and send as SMTP. That works. However, I can no longer send attachments. What now?

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    JotForm Support

    Answered by david on September 11, 2015 at 12:15 PM

    Thank you very much again for your patience.  This should now be fully resolved.  If you have any further problems with your notifications, please create a new thread and let us know as soon as possible and so we can look into it.