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    I want the customer to pay the fee charged by Paypal as a convenience Fee

    Asked by jonesv on September 10, 2015 at 05:02 PM

    I want the customer to pay the fee charged by Paypal as a convenience Fee. How do i add that to my form?



    This is a re-post of a comment on Setting Up Your First Order Form

    paypal fee
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    JotForm Support

    Answered by EltonCris on September 10, 2015 at 11:29 PM

    You can simply add another product to your payment field and label it Paypal fee, then make this product required so it can't be unchecked. I think this is the easiest workaround.

    Example:

    Let us know if you have further questions.

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    Answered by jonesv on September 11, 2015 at 12:46 AM
    How do I make it a percent of the total?
    ...
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    JotForm Support

    Answered by EltonCris on September 11, 2015 at 04:45 AM

    It's not possible on that workaround.

    How about using Tax as an alternative? This will be automatically added to the total value of the selected products.

    Example:

    Then change the word Tax to Paypal fee.

    As a result:

    Note: Tax will be forwarded on Paypal as Tax not Paypal fee.

    Hope this helps!

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    Answered by jonesv on September 11, 2015 at 08:46 AM
    I did that. I used the tax as an alternative and use custom to change the word tax to Convenience Fee, but when it goes to PayPal it shows up as Tax.
    ...
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    JotForm Support

    Answered by BDAVID on September 11, 2015 at 01:55 PM

    As explained by my colleague "Note: Tax will be forwarded on Paypal as Tax not Paypal fee." Besides this workaround, there is no other option to accomplish it with the integration.

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    Answered by kingkest on September 11, 2015 at 02:01 PM

    Just a thought, if you were to put a sub label that says Paypal fee included and just include the percentage fee in the price.

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    JotForm Support

    Answered by jonathan on September 11, 2015 at 09:19 PM

    @ kingkest

    Thank you for the input. In case you have inquiry of your own please create a separate post about it.

    You can use this http://www.jotform.com/contact/