What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal Notice

    Asked by visionisle on September 10, 2015 at 05:20 PM



    I received this email and am concerned about the Paypal integration JotForm uses, can you verify...

    What you must do...

    Discontinue use of SSL connections that rely on the VeriSign Root Certificates with a G2 identifier, if your system currently mandates the use of this specific Root Certificate \.

    and this was also in there.



    1. Check your certificate store. Ask your web site host or system administrator to verify that the VeriSign G5 Root Certificate is included in the root store that is being used by your code for validation logic. If so, then no action is required.


    This is really beyond me.  Is JotFOrm aware of this change that pyapal is making?

    Please let me know , thank you Carden


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    JotForm Support Manager

    Answered by Jeanette on September 10, 2015 at 11:24 PM

    Thank you for expressing your concern, I've forwarded this to our level 2 engineers so they can see how this will affect the integrations.

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    JotForm Support

    Answered by NeilVicente on September 11, 2015 at 05:16 AM

    Our servers are updated with the latest security certificates that are using SHA-256 algorithm. This update that is to be implemented by PayPal will not affect JotForm's integrations, so you do not have to be concerned. Your PayPal-integrated forms will work normally as usual.

    Best regards