What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    cant transfer order to may email

    Asked by DRDhair on September 10, 2015 at 06:59 PM

    my order submission cant transfer to my personal email.


    would you please check this status? 

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    JotForm Support

    Answered by Chriistian on September 11, 2015 at 01:35 AM



    Are you referring to email notifications? If so, our developers have worked on a recent issue regarding email notifications and custom sender address and it was already resolved.


    I checked your form, http://form.jotformpro.com/form/51092428762962, and noticed that you are using a custom sender e-mail. If the issue still continues on your end, please change the Email address in Sender field to noreply@jotform.com or noreply@formresponse.com. Or use the other method: How to use Mandrill to Send Emails From Your Own Email Address


    Do let us know if you need further assistance.