- Bill McAbeeAsked on September 10, 2015 at 07:21 PM
Trying to login into App:
Step 1 of 3
App name: yj260.infusionsoft.com or I tried yj260
The API key I have
Getting error message: Cannot retrieve user details. Contact Admins.
- JotForm Supportashwin_dAnswered on September 11, 2015 at 02:08 AM
Please be noted that app name should be in the format "appname.infusionsoft.com".
I would suggest you to please ensure that yo are using a valid API key of your Infusionsoft account. Please take a look at the following guide on how to generate the Infusionsoft API key: http://ug.infusionsoft.com/article/AA-00442/0/How-do-I-enable-the-Infusionsoft-API-and-generate-an-API-Key.html
Do try it out and get back to us if you have any questions.