Connecting to Infusionsoft. Error message "Cannot retrieve user details. Contact Admins."

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    Bill McAbee 
    Asked on September 10, 2015 at 07:21 PM

    Trying to login into App:

    Step 1 of 3

    App name: yj260.infusionsoft.com or I tried yj260

    The API key I have

    Getting error message: Cannot retrieve user details. Contact Admins.

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    ashwin_d
    Answered on September 11, 2015 at 02:08 AM

    Hello Bill,

    Please be noted that app name should be in the format "appname.infusionsoft.com".

    I would suggest you to please ensure that yo are using a valid API key of your Infusionsoft account. Please take a look at the following guide on how to generate the Infusionsoft API key:  http://ug.infusionsoft.com/article/AA-00442/0/How-do-I-enable-the-Infusionsoft-API-and-generate-an-API-Key.html 

    Do try it out and get back to us if you have any questions.

    Thank you!