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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    we found that have some problem of the jotform return email

    Asked by DRDhair on September 10, 2015 at 07:37 PM

    I try to change the email address of the receiver, however both the submit and us cannot receive the email from mail and yahoo. please help to check 

    Page URL:
    https://www.jotform.com//?formID=51372598584973

    JotForm problem email Return
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    JotForm Support

    Answered by Chriistian on September 11, 2015 at 02:34 AM

    Hi,

     

    I checked your form, http://form.jotformpro.com/form/51372598584973, and noticed that you are using a custom sender e-mail, the same as your other forms, from your other threads. We have been informed by our developers that the issue regarding email notifications with custom sender e-mail is now fixed. -  http://www.jotform.com/answers/659226

     

    If the issue still continues on your end, please change the Email address in Sender field to noreply@jotform.com or noreply@formresponse.com. Or use the other method: How to use Mandrill to Send Emails From Your Own Email Address

     

    Do let us know of you need further assistance.

     

    Regards.