What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not Receiving Email Notifications

    Asked by i969e7 on September 10, 2015 at 07:51 PM

    Hello.

     

    What is going on with JotForm?  I have had issues all day with not receiving email notifications after a client fills out a form.

    This just started happening today.

    Page URL:
    www.domyresume.net

    email notifications not receiving email email receiving
  • Profile Image

    Answered by AStrauch on September 10, 2015 at 09:14 PM

    I am having the same issue!

  • Profile Image
    JotForm Support

    Answered by Charlie on September 11, 2015 at 03:39 AM

    Our sincere apologies for the inconvenience.

    Our developers are aware of this email problem and are working on it.

    Could you check kindly check if the notifications are now working to your forms?

    If you are still unable to receive them, for the meantime please use any of these workarounds:

    1. Change the sender email to noreply@jotform.com OR noreply@formresponse.com in your email notification.

    Otherwise:

    2. Use Mandrill to keep using the custom sender email address:

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

     

    Also, please refer to this guide for general information about how to properly setup an email notifier, to prevent future problems:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

     

    We'll wait for your response. Again, we are very sorry for the trouble that this have caused you.