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i969e7Asked on September 10, 2015 at 7:51 PM
Hello.
What is going on with JotForm? I have had issues all day with not receiving email notifications after a client fills out a form.
This just started happening today.
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AStrauchReplied on September 10, 2015 at 9:14 PM
I am having the same issue!
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CharlieReplied on September 11, 2015 at 3:39 AM
Our sincere apologies for the inconvenience.
Our developers are aware of this email problem and are working on it.
Could you check kindly check if the notifications are now working to your forms?
If you are still unable to receive them, for the meantime please use any of these workarounds:
1. Change the sender email to noreply@jotform.com OR noreply@formresponse.com in your email notification.
Otherwise:
2. Use Mandrill to keep using the custom sender email address:
http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address
Also, please refer to this guide for general information about how to properly setup an email notifier, to prevent future problems:
http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
We'll wait for your response. Again, we are very sorry for the trouble that this have caused you.