Not Receiving Email Notifications

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    i969e7
    Asked on September 10, 2015 at 07:51 PM

    Hello.

     

    What is going on with Jotform?  I have had issues all day with not receiving email notifications after a client fills out a form.

    This just started happening today.

    Page URL:
    www.domyresume.net

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    AStrauch
    Answered on September 10, 2015 at 09:14 PM

    I am having the same issue!

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    Charlie
    Answered on September 11, 2015 at 03:39 AM

    Our sincere apologies for the inconvenience.

    Our developers are aware of this email problem and are working on it.

    Could you check kindly check if the notifications are now working to your forms?

    If you are still unable to receive them, for the meantime please use any of these workarounds:

    1. Change the sender email to noreply@jotform.com OR noreply@formresponse.com in your email notification.

    Otherwise:

    2. Use Mandrill to keep using the custom sender email address:

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

     

    Also, please refer to this guide for general information about how to properly setup an email notifier, to prevent future problems:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

     

    We'll wait for your response. Again, we are very sorry for the trouble that this have caused you.