What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm trying to downgrade my plan and I can't

    Asked by targettrust on September 10, 2015 at 08:15 PM

    The title speaks for itself..

    I'm trying trough here: https://www.jotform.com/pricing

    That's what it says...

    Error cancelling your subscription.
    Please get in contact with our support team.Sorry for the inconvenience.

     

     

    So, I'm trying to get in touch...

    Regards

     

  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 11, 2015 at 03:02 AM

    Hello targettrust,

    Upon your request, I have gone ahead and cancelled your premium monthly subscription #27808334. You will not be billed again but your account will stay premium until September 25, 2015 for the time you have already paid. After this date your account will automatically downgrade to free plan.

    Thank you!