What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    User Contributed Dropdown widget is showing an error

    Asked by fulminologyllc on September 10, 2015 at 10:32 PM

    The third issue is that when the form is viewed in a Chrome or IE desktop browser (or in the form builder itself) the drop-downs are missing with sad-face page icons in their place.  

    Here is the builder:


    And the desktop view of the form:

    The form functions fine in a mobile browser.

    User Contributed
  • Profile Image
    JotForm Support

    Answered by Welvin on September 10, 2015 at 11:01 PM

    This is probably a temporary issue to your end. Is it still showing the same error? I was able to view it here using IE 10 on Windows 7 and IE11 on Windows 10. What's your IE version by the way?

    For making the changes, we recommend Google Chrome or Mozilla Firefox. Outdated versions aren't supported so we recommend using the new ones.

    Also, try running the configuration again:

    Thanks

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    Answered by fulminologyllc on September 11, 2015 at 11:11 AM

    We are using Chrome Version 45.0.2454.85 m as our primary browser to build and test all Jotforms on our Windows 7 system.

    When the drop-downs failed to load we tried IE Version 11.0.9600.18015 and encountered the same issue.

    The issue persists even after we run the configuration again on the widgets.

    This problem is secondary (the form is accessed primarily via mobile devices) and the name-selection issue is our primary concern for our deadline.

    Thank you,

    James Piazza
    james@fulminologyllc.com

     

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    JotForm Support Manager

    Answered by Jeanette on September 11, 2015 at 04:33 PM

    I've tested the form in several browsers version and I am able to see the form perfectly.

    The form looks OK if loaded with the direct link: http://www.jotformpro.com/form/52103768820958

    Is this embedded in a webpage?  We need to isolate this issue so we expect more details about this.

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    Answered by fulminologyllc on September 14, 2015 at 10:10 AM

    Jeanette thanks for your response.  

    You are correct - the webpage does appear to load correctly today in the previously troublesome browsers (Chrome Version 45.0.2454.85 and IE Version 11.0.9600.18015) on our Windows 7 system.

    We were opening the URL directly - no embedding or anything, though we do plan to place it in an iframe in our app environment in the weeks ahead.

    It appears to have been a temporary issue, (or whatever action you took on Sept 11 corrected it).

    Ticket 659681 is our last and final challenge.  Thank you again for all your support!

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    JotForm Support

    Answered by Welvin on September 14, 2015 at 01:39 PM

    You're welcome and that's great to know.

    Your thread about the N/A's is already assigned to our developer. You should receive our updates to that thread.

    Please contact us again if there are any problems.

    Thanks