What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal Integration: Is the paypal integration compliant with the new Paypal update?

    Asked by skawte on September 11, 2015 at 01:24 AM

    I am getting emails from paypal saying that PayPal is upgrading the certificate for www.paypal.com to SHA-256. This endpoint is also used by merchants using the Instant Payment Notification (IPN) product.


    Do I need to do anything when using your forms to sell products?

    Page URL:

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    JotForm Support

    Answered by Charlie on September 11, 2015 at 11:18 AM


    Thank you for updating us about this.

    We have received reports from other users about this upgrade and I believe our developers have also received the same email update on Paypal.

    However, I will forward this thread to our developers, so that they can give you an update or a proper response on the actions regarding this.

    You should receive an update directly on this thread.

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    Answered by jotithoward on September 12, 2015 at 12:57 PM

    I am receiving the same notification. Can I be applied to this thread for updates?  


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    Answered by Boris on September 13, 2015 at 05:44 AM

    Please don't worry, @jotithoward, you will receive an email notification as well when this thread is updated.

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    JotForm Support

    Answered by NeilVicente on September 14, 2015 at 04:37 AM

    Our servers are already updated with the latest security certificates that are using SHA-256 algorithm. This changes that are to be implemented by PayPal will not affect JotForm's integrations, so you do not have to be concerned. Your PayPal-integrated forms should work normally as expected.

    Best regards