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    How to solve problem with Adobe DC eSign services widget

    Asked by scymanagedservices on September 11, 2015 at 07:05 AM

    Hi,

    I included an Adobe DC eSign services widget in my form.  However, when I tested it, the esignature service is not working.  

     

    Page URL:
    http://form.jotform.me/form/52532980698468

    Screenshot
    problem solve how eSign
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    JotForm Support

    Answered by Charlie on September 11, 2015 at 01:27 PM

    Hi,

    Have you followed the instructions shown in the image slide show in this widget page: https://widgets.jotform.com/widget/adobe_dc_esign_services.

    May we know if you have authenticated and verified your Adobe Document Cloud eSign Account? 

    I'm checking your forms but it looks like you have changed or removed the Adobe DC eSign Services widget already.

    Here you need to click "Authenticate".

    You'll see that you have successfully authenticated the connection to your Adobe Document Cloud Account.

    Make sure to fill out the fields correctly.

    If you are still having problems on this, please do share us the form with the setup of your Adobe DC widget and we'll investigate it further.

    We'll wait for your response.