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  • Profile Image

    Preview said I used SSL but I did not

    Asked by kingkest on September 11, 2015 at 08:48 AM

    I just uploaded a form from Spread 2 Jot and hit preview under edit forms and did a submission and it says I used a SSL submission but I know for a fact that I did not. please reset my SSL submissions and double check all my options to make sure it is not SSL. I checked under the embed options and it is not selected and under my settings I do not have it set to creat them as encrypted so why is it saying I used an SSL?

    Page URL:
    https://www.jotform.com//?formID=52533188321149

    preview used Submissions ssl submissions settings
  • Profile Image
    JotForm Support

    Answered by david on September 11, 2015 at 02:21 PM

    Hi,

    If you are using the form from an HTTPS link, similar to the one in your post, it will use SSL submissions.  To use regular submissions, the link to your form is:

    http://www.jotform.us/form/52533188321149

    If the link to your form begins with https://secure, the form will use SSL submissions.

    If you would like to have us check any links or embedded forms to make sure they are not using SSL, let us know the URL and we will be happy to have a look.

  • Profile Image

    Answered by kingkest on September 11, 2015 at 02:30 PM

     

     

    That link was the direct link to the form in editor mode not the link I used to view the form. The form is not embedded anywhere nor will anyone other than me ever use that form. It is only a test for something I am working on. When I did the submission I used the preview function that is built in to the editor. Either way I will double check to make sure I am not on the secure form when I preview my forms.

     

     

    Edit: I just did another submission where I double checked to make sure the preview did not say HTTPS, and it did NOT, but it still shows another SSL Submission.

     

    Edit: Its happening on my account and the account I am a subuser of. For some reason that account has 5 SSL submissions when I know for a fact we are not using any forms with SSL.

  • Profile Image
    JotForm Support

    Answered by david on September 11, 2015 at 03:42 PM

    If you are previewing the form from the https site, and filling out the form from the preview, it will use SSL due to being inside of an https page.  Your edit link leads me to believe this is the case:

    https://www.jotform.com//?formID=52533188321149

    Try logging in from here instead:

    http://www.jotform.com/

    Or opening the form in a new tab when previewing.  That should ensure you no longer use SSL submissions.

     

  • Profile Image

    Answered by kingkest on September 11, 2015 at 03:44 PM

    I will give that a try, thank you for your help

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    JotForm Support

    Answered by david on September 11, 2015 at 04:47 PM

    I went ahead and reset your SSL limits for the month because of the confusion.  If there is anything else we can assist you with, let us know and we will be happy to help.