What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    i have just created a form, sends out ok but the return email i just get the signature

    Asked by knoodle50 on September 11, 2015 at 08:59 AM
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    JotForm Support

    Answered by david on September 11, 2015 at 02:57 PM


    I cloned your form to test it and it looks like the full information from your notifications does come through:

    If there is information still missing from your, try creating a new notification:


    This will give you a fresh notification with updated field ID's.

    If that still does not work for you, let us know and we will be happy to take another look.