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  • Profile Image

    My form did not total correctly for 2 customers. How do I fix this?

    Asked by DeniseTenney on September 11, 2015 at 09:26 AM

    I had 2 customers whose order totaled as zero.  I don't know how to fix it.  

    Page URL:
    http://form.jotform.us/form/51786259486169

    correctly how
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 11, 2015 at 02:27 PM

    Hello DeniseTenney,

    The issue is because of the form field "Order Package 1 - $40.00" you have in your form. You have set the "Calculation Value" of this check box field but only for one item. If you select any other item other than the first one "Pose A", the value will not be added in the form calculation widget.

    Please check the screenshot below:

     

    I would suggest you to add the "Calculation Values" for all the items of your check box question and that should solve your problem.

    You may like to check the following screenshot where I have tried to explain you the issue:

     

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by DeniseTenney on September 17, 2015 at 11:10 AM

    I have tried to change this, but now it is totalling each pose as $40.00.  

    My intent is that the customer chooses up to 5 different choices (poses) for $40.00. That is why I called it a "package" deal.

    Do I need to make a different type of question?

  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 17, 2015 at 01:13 PM

    Hello DeniseTenney,

    Okay I have understood your requirement now. Yes it will be a challenge to achieve your requirement with "calculation Value" settings. There is an easier way to achieve your requirement. Here are the steps you should follow:

    #1. Add a hidden text box in form and add a condition to update its value if any of the options of package 1 is selected. 

    #2. Repeat the step #1 for package 2 as well.

    #3. Update the "Order Sub-total" form calculation widget to read the value of both the hidden fields.

    Please check the screenshot below:

     

    Please take a look at the following cloned form and see if this works as expected:  http://form.jotformpro.com/form/52594884191972?

    Feel free to clone the form for a closer look. The following guide should help you in form cloning:  http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!