Account type didn't change after upgrade

  • Profile Image
    Asked on September 11, 2015 at 10:57 AM

    Hi. Something wrong with my account type. After 3-day upgrade it show FREE restrictions. Account name: krukovskyIM. 

    Please verify my status.


    Yours , Ilya Krukovsky


    --------- Forwarded message ----------

    From: JotForm Support <>
    Date: 2015-09-08 14:14 GMT+03:00
    Subject: Your account has been upgraded to JotForm Bronze 2-Year
    To: Илья Михайлович Круковский <>

    Congratulations! Your JotForm account has been upgraded to JotForm Bronze 2-Year:

    If you have any questions, please feel free to contact us.

    Thank you for choosing JotForm,

    JotForm Team


  • Profile Image
    Answered on September 11, 2015 at 03:46 PM

    Hi krukovskyIM,

    I do apologize for the issue that you are having with the current status of your account.

    Your Bronze subscription (INT150908-9113-26410) has been applied to your account. Please sign out of your account and sign in once again to see the updated status.

    Please feel free to contact us if you need further assistance.