What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Account type didn't change after upgrade

    Asked by krukovskyIM on September 11, 2015 at 10:57 AM

    Hi. Something wrong with my account type. After 3-day upgrade it show FREE restrictions. Account name: krukovskyIM. 

    Please verify my status.


    Yours , Ilya Krukovsky



    --------- Forwarded message ----------

    From: JotForm Support <mailer@fastspring.com>
    Date: 2015-09-08 14:14 GMT+03:00
    Subject: Your account has been upgraded to JotForm Bronze 2-Year
    To: Илья Михайлович Круковский <krukovskyim@gmail.com>

    Congratulations! Your JotForm account has been upgraded to JotForm Bronze 2-Year:

    If you have any questions, please feel free to contact us.https://www.jotform.com/contact/

    Thank you for choosing JotForm,

    JotForm Team


  • Profile Image

    Answered by Shadae on September 11, 2015 at 03:46 PM

    Hi krukovskyIM,

    I do apologize for the issue that you are having with the current status of your account.

    Your Bronze subscription (INT150908-9113-26410) has been applied to your account. Please sign out of your account and sign in once again to see the updated status.

    Please feel free to contact us if you need further assistance.