What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I've upgraded to the premium package

    Asked by SixFigureEnt on January 04, 2012 at 01:31 PM

    I've upgraded to the premium package and your software is still asking me to upgrade when I log into my account. Can someone please call or email me. Also I tried finding a customer support phone number on your site and none is listed how can someone reach your company if they have questions?

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    Answered by AtacanC on January 04, 2012 at 02:18 PM

    First off, thanks for your interest in our service. We don't have phone support. You can ask your questions via our forum. Our Supporters are located in different countries and of course time zones. You can always find here someone to assist you. I've just checked your account and it has been successfully upgraded to premium. Please try to clean your browser's cache and re-login to your account.

    If you have any other questions or concerns, feel free to contact us. We'll be more than happy to help you.