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    not receiving form submission notifier emails

    Asked by rwertin on September 11, 2015 at 12:44 PM

    just recently set up a couple of new documents and along with them I have several notifiers and auto responders when the form is submitted.

    For some reason unknown I am not receiving all the notifiers yet some are working just fine. When I tested the first notifier for example on my 2016 Staff Application the test email came through.

    Last night I had someone apply. I received the email with the Pre-Employment form but never received the notifier that someone has submitted a new application.

    This has been working just fine.


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    Answered by rwertin on September 11, 2015 at 12:45 PM

    This is also happening on some of my 2016 Client Questionnaire form. I am only receiving some of my notifiers called "reference"

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    JotForm Support Manager

    Answered by Jeanette on September 11, 2015 at 06:01 PM

    We had yesterday a problem with our server, but this should be fine now.

    I just sent a test, our mail records shows it was successfully sent

    [2015-09-11 17:56:06] Submission #317817765132395711 Form #51816380285963 SENT to r******n@ym******arson.org from e******t@ym******arson.org via SENDMAIL

    Please confirm if you received it.
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    Answered by rwertin on September 11, 2015 at 06:46 PM
    Yes Jeanette it was received..thank you.
    Sent from my iPad