What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I checked the transaction record of your payment via Paypal and I found that the payment had been cancelled already.
Can you please confirm that you have cancelled the subscription payment and will no longer need your subscription account upgraded? Currently, it is at FREE plan.
We can refund to you the payment if you no longer wishes to continue with the paid plan.
BUT just so you know also, your current FREE plan will become disabled later on because it had already exceeded the allowed limits for FREE account.
Continuing the upgrade will re-activate the account francenetinfos.
Please let us know how to proceed.