What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to create a secure form?

    Asked by communityoflivingtraditions on January 04, 2012 at 02:24 PM

    I am designing a form and would like to ensure it is a "secure" form. I have not been able to figure out how to do this? Can you please advise.

    I greatly appreciate your website and am very enthusiastic about the services you are offering.

     

    Thank you,

    Karl

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    Answered by AtacanC on January 04, 2012 at 02:52 PM

    Hi Karl,

    First off, thanks for your interest in our service. You might like to take a look at the url's below.

    http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions

    http://www.jotform.com/help/131-Enabling-Security-Certificate-Seal-on-Secure-Forms

    If you have further questions, feel free to contact us. We'll be more than happy to help you.

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    Answered by communityoflivingtraditions on January 04, 2012 at 03:03 PM

    Ah, that is very helpful. I just realized that the "Embed Form Wizard" offers the option to make the direct link "Secure" by clicking the box of "Secure Form" (great feature!). My site doesn't have SSL so I need to use the Link instead of embedding it.

    Now my predicament is that I get a Temporarily Unavailable (and sometimes a 404 message) when I attempt to open the secure link.

    Is that a problem on your end or something wrong with my form or secure link?

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    Answered by AtacanC on January 04, 2012 at 03:15 PM

    I was able to replicate the said issue. One of my colleagues has already forwarded this issue to our developers. They will fix it as soon as possible.

    Thanks for your patience.

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    Answered by communityoflivingtraditions on January 18, 2012 at 01:47 PM

    I am now able to use the secure form but after making some changes on the form, the new link does not show the updates. it shows the old version.

    Can fix this?

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    Answered by fxr on January 18, 2012 at 05:16 PM

    We are aware of temporary issue with secure.jotform.com and users not seeing any edits to their forms being reflected on their embedded forms.

    I have issued an alert to the developers about this. I will update as soon as its been rectified. 

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    Answered by fxr on January 18, 2012 at 06:28 PM

     

    This problem should be fixed now. We had a problem with a replication server, unfortunately, in this instance, our monitoring systems failed to spot a failed process and replication had to be started manually. We are investigating the reasons why this monitoring service also failed.

    If your forms are still not functioning as normal, give it another hour to ensure replication has occured globally, if the problem persists after that time, please report it back to us.  

    Sorry, again for any disruption to normal service. 

     

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    Answered by communityoflivingtraditions on January 19, 2012 at 09:16 AM

    The changes are now visible on the secure form but guess what, another problem!

    After filing out the secure form, I get an error message: "Upload Error: File could not be uploaded for some reason. Please go back and fix this."

    Though I appreciate the free services you are offering, I'm losing my patience with all of these bugs.

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    Answered by fxr on January 19, 2012 at 09:26 AM

    The issue last night was not really a bug, it was server process failure which are uncommon.

    If you have a new issue with your form, please open a new thread for it and give the ID/URL of the form so that we can have a look at it. 

    Thanks.