PDF and Excel Reports of an Encrypted Form are not Decrypted

  • Profile Image
    Asked on September 11, 2015 at 03:51 PM


    I am having trouble getting pdfs of encrypted forms. I am able to see all of the information for the encrypted responses on the preview. However, when I try to get a pdf of my form by clicking "Get PDF" at the top of the page, it tells me that  PDF is not available for encrypted forms. It seems like I should be able to do this as long as I have the encryption key, as I need to be able to process the information that I have collected. 

    When I click Download as: PDF at the bottom of the page, I am able to download a PDF, however, often many of the responses are shown as garbled/encrypted. 

    Some screen shots below of fake responses on a couple of my encrypted forms, not showing up right as a PDF. Some responses are encrypted, some are not. Totally random. 

    Am I supposed to be able to get a PDF of encrypted forms? Is the error here that it is showing some fields as encrypted on the PDF? Or is the error here that it is showing me any NON-encrypted fields?

    As seen above, the same random fields are encrypted on the excel download. If I cannot download information from encrypted surveys, then it is pointless to collect the information because I cannot process it. The same problem happens on every computer I have tried this on. 


    Thank you very much for your help!

  • Profile Image
    Answered on September 12, 2015 at 12:29 AM

    This is an ongoing request and our developers are still looking for some ways to implement this. I have raised your thread to our developers so you will get an update once this is rolled out. We can't provide you a definite time to when but rest assured, you will be informed via this thread.

    Thanks and apologies for the inconveniences caused.

  • Profile Image
    Answered on September 29, 2015 at 03:40 AM

    Hey @leppekbenefits,

    Since we do not have any access to your encrypted data, we can't generate a PDF or Excel file with it. 

    This is the reason PDF feature is disabled with encrypted forms,

    Thank you for your understanding,

    Kindest Regards,

    - Ertugrul.